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At check-in, the agent announced he’d been upgraded again. His face drained of color as he read the note attached to the boarding pass—one that made it clear the upgrade came with a lesson, not a reward. He wouldn’t be enjoying it this time.
As we walked toward the gate together, he leaned over and quietly asked if there was any chance he could stay with us in economy. I smiled, not out of spite, but because growth sometimes starts with discomfort. And this time, he finally understood that being a partner means sharing the load—especially at 30,000 feet.
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