ADVERTISEMENT
Under Southwest’s new policy, certain plus-size passengers will be required to secure an additional seat in advance if they cannot sit comfortably within a single seat’s armrests. The airline is not setting a specific weight limit or measurement. Instead, the decision is based on whether a passenger fits entirely within the seat without encroaching on neighboring space, a subjective standard that has raised concerns about inconsistency and potential embarrassment.
The policy takes effect January 27, the same day Southwest plans to introduce assigned seating, marking a major shift from its long-standing open-seating model. Customers who purchase an extra seat in advance may receive a refund if the flight departs with empty seats. Complimentary extra seats may still be available at the airport, but only if space allows.
ADVERTISEMENT
