When Machines Accuse Innocent Shoppers of Theft
Perhaps the darkest side of self-checkout isn’t just inconvenience — it’s accusations of theft based on system glitches .
There are now multiple reports of:
Customers being detained over minor scanning errors
False “theft” flags due to sensor malfunctions
Employees watching security footage and misinterpreting honest mistakes
Elderly or disabled shoppers unfairly targeted
One viral story shared online involved a woman who was accused of stealing produce because she forgot to weigh her fruit — but had already paid for it.
Continue reading…